Customers hold the power to make or break your brand. And especially in today’s ultra-competitive world where people are constantly bombarded with options. One small mistake and they have moved on to the next company offering a similar service. That makes customer service training an investment in the very foundation of your business. But what […]
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The Pillars of Exceptional Customer Service: A Sneak Peek into Our Upcoming Webinar on Building Trust
Why is building trust so important in customer service? Trust is the foundation of any strong relationship. When customers trust you, they’re more likely to do business with you, recommend you to others, and forgive you when mistakes happen. In today’s digital world, it’s more important than ever to build trust with your customers. Customers […]
Your Team Won’t Take Up Training? Here’s How to Fix It
Imagine this: you’ve spent a bunch of money on training for your team, but they just won’t take it up. Or only a few people actually do. And the ones who do only take the mandatory training for compliance or something. They never take the initiative to learn on their own. It’s like you have […]
The Ultimate Guide to Beating Procrastination and Becoming More Productive: 5 Science-backed Tips
I think you’ll agree with me when I say: Staying focused and avoiding procrastination is hard sometimes! Creating a schedule, doing the hardest things first, or the reverse, which is doing the easiest tasks first often doesn’t work! That’s what we want to address here today. How can you beat procrastination and become more productive […]
Online Training Vs Physical Training: Which one is Better for Your Business?
If you have yet to try online training for your business, you could be missing out on its massive benefits. But is online training appropriate for every business and every training need that your company has? Read on to find out. Learn the pros and cons of online versus physical training, and get some tips […]
How to Manage Stress at the Workplace
Have you experienced such high-stress levels at work that you just want to leave immediately, go home, sit on your couch and put something on to help you forget all about work? Or perhaps you are just constantly on edge, feeling anxious, unable to calm down fully. Well, welcome to the fast-paced world we live […]
Zydii Secures Pre-Seed Funding to Drive Digital Training Solutions for African Workforce
Zydii, a Nairobi-based digital training solutions provider founded by two Kenyan ladies, has received pre-seed funding from DOB Equity, Kua Ventures, Kaleo Ventures and NaiBAN. The funds will support the company’s growth and expand its suite of upskilling solutions for the African business workforce. Zydii was founded in 2017 by Joyce Mbaya, a trainer, author […]