The Pillars of Exceptional Customer Service: A Sneak Peek into Our Upcoming Webinar on Building Trust

Why is building trust so important in customer service? Trust is the foundation of any strong relationship. When customers trust you, they’re more likely to do business with you, recommend you to others, and forgive you when mistakes happen. In today’s digital world, it’s more important than ever to build trust with your customers. Customers […]

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The Ultimate Guide to Beating Procrastination and Becoming More Productive: 5 Science-backed Tips

I think you’ll agree with me when I say: Staying focused and avoiding procrastination is hard sometimes! Creating a schedule, doing the hardest things first, or the reverse, which is doing the easiest tasks first often doesn’t work! That’s what we want to address here today. How can you beat procrastination and become more productive […]

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Woman training a group of people in an office

Elevate Your Workforce: The Complete Guide to Effective Employee Training in 2023

In today’s fast-paced business landscape, one thing is certain: organizations that invest in their employee’s growth and development have the upper hand. With a team of empowered, skilled individuals who are passionate about their work and equipped with the latest industry knowledge and expertise, business growth is catapulted.  And you’ll find even the most successful […]

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Zydii Secures Pre-Seed Funding to Drive Digital Training Solutions for African Workforce

Zydii, a Nairobi-based digital training solutions provider founded by two Kenyan ladies, has received pre-seed funding from DOB Equity, Kua Ventures, Kaleo Ventures and NaiBAN. The funds will support the company’s growth and expand its suite of upskilling solutions for the African business workforce. Zydii was founded in 2017 by Joyce Mbaya, a trainer, author […]

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