Key Skills Every Business Needs
As a business owner you need to know that there are three core skills your team needs to have for your business to succeed.
Over a period of time you will notice that there is a consistency, when you hire people and manage teams. Things keep coming up over and over again but if you make sure your team knows, then chances of your business being successful will be much higher. This is important for everybody, but especially those businesses with a team of 5 people or more.
The Customer dictates how much money you will make. This means your team needs to work on their customer centered skills i.e customer service, knowing what it entails and understanding the customer life cycle. They also need to familiarize themselves with sales as it involves bringing the customer in, while marketing is essential for customers to be aware of the product. All those things are not for one or two people,but for the entire team, who in turn will give your business an upper hand to becoming successful. If the team understands the customer skills, they will sell and get you customers anywhere they go, from friends to family etc.
We all deal with people every single day. We can’t deny that people skills is essential in this age in time. It is more internal,as it affects how people in the office interact, work and deal with each other. This means that if there’s a dysfunction, your business goes downhill. We had a situation a few weeks back where a customer went through a rough time because the team was not communicating effectively, we had to work on improving team work and communication because in the process of figuring it, out earlier customers wondered what was going on. One of the other key areas is professionalism,basically how one handles things. It is as simple as not telling the customers that the person you are looking for is in training, and that we’ll sort you another day! Customers don’t have time for your stories.
We want to be efficient as well as structured with our businesses, but most business owners hate (or rather, dislike) processes and don’t have time to put these things into place because they are out doing business or as we say in Kenya busy ‘hustling’. Process skills include things like productivity in this case,when people show up to work are they just on social media, lingering by the water dispenser or do they know how to organize their time and achieve more in a day? Another which is overlooked is project management, where people always assume that its the job of one person or a department, but project skills are for everyone. If everyone had project management skills your team would get a lot done. There are various process oriented skills that your team needs.
When you are running a business you need to be intentional and make sure that you work on getting your team skilled in these areas. If you do, you’ll be surprised at the turnaround you will see in your business because your team will be efficient and be able to achieve what you brought them in to accomplish in the first place.
If you’re stuck and wondering how to up skill your employees (with the skills above) and wondering how you will afford this, click here and we can get you sorted with Zydii for business. We want you to upskill you employees faster in an affordable way.